About the Job

I am mainly in charge of projects for the IntaPay service, a multi-payment application.

I introduce our services to customers who are considering introducing the IntaPay app, take orders, deliver products, and provide support to ensure problem-free operations afterward.
The greatest sense of accomplishment I get through my job is when a client decides to use IntaPay. However, it is important to provide follow-up services to ensure continued use of the service. It is also an important role of ours to support merchants so they can use the service without any problems.

QR code payments are expected to become even more popular in the future, and I believe it will evolve out of necessity. I want to acquire new customers by being sensitive to such changes, and adapt my proposals to customers accordingly. I also want to be able to propose ways to attract inbound customers, and services for cross-border e-commerce centered on making payments.

What have been some of the challenges since you joined the company?

Because I had changed jobs from a different industry, there were many technical terms I couldn’t understand when I first joined the company and attended meetings. I knew I had to study the terminology to follow the conversations, so I started by learning the words. Whenever I encounter a word, I don’t understand at a meeting, I immediately try to look it up. If I still cannot understand something, I ask my supervisor or senior staff. The people in my department are always willing to help me when I have questions, so I don’t hesitate to ask. I also think that this industry is changing rapidly, so I want to develop the habit of always absorbing new things.

Other than that, there are rules for each task, such as applying for new projects, and it took me a while to learn them. I created a kind of manual for myself, and by repeatedly performing tasks while referring to my notes, I was able to learn them naturally.

What do you keep in mind when dealing with customers?

I try to respond quickly. I strive to reply to e-mail inquiries as quickly as possible, or not keep our customers waiting when responding to telephone inquiries. We also ascertain the order of priority when dealing with inquiries, and respond accordingly. Inquiries from customers are often directed at our sales staff, but we are able to respond quickly because everyone, including backyard staff, cooperates in handling them.

We also answer our clients after careful in-house consultation and consideration. We try to respond carefully, to avoid conclusions based on personal judgments, which can lead to problems.
I want to cooperate with everyone in the department so that we can respond even more promptly and carefully than we already do.