About the Job

I am mainly in charge of projects for the IntaPay service, a multi-payment application.

I introduce our services to customers who are considering introducing IntaPay applications, take orders, deliver the products, and provide support to ensure problem-free operations afterwards. The greatest sense of accomplishment in my job is when a client introduces IntaPay. However, it is important to provide follow-up services to ensure continued use of the service. It is also an important role for us to support merchants so that they can use the service without any problems.

QR code payment is expected to become even more popular in the future, and I believe that changes will be inevitable. I would like to work to acquire new customers by being sensitive to “changes” and incorporating them into my proposals to customers. I would also like to be able to propose inbound customer acquisition and cross-border EC services based on settlement.

What have been some of the challenges since you joined the company?

Because I had changed jobs from a different industry, there were many technical terms when I first joined the company, and there were many times when I could not understand what was being said when I went to a meeting. I knew I had to understand the vocabulary to follow the conversation, so I started by understanding the words. Whenever I encounter a word I don’t understand in a meeting, I immediately try to look it up. If I still cannot understand something, I try to ask questions to my supervisors and senior staff. The people in my department are always willing to help me if I ask questions, so it is a very comfortable environment for me to ask questions. I also think that this industry is changing rapidly, so I want to develop the habit of always absorbing new things.

Other than that, there were rules for each task, such as applying for new projects, and it took me a while to learn them. I created a kind of manual for myself, and by repeatedly performing tasks while looking at the notes, I found that I was able to do them naturally.

What do you keep in mind when dealing with customers?

It is to respond speedily. We are conscious of replying to e-mail inquiries as quickly as possible, and to keep our customers waiting as long as possible when contacting us by phone. We also prioritize the contents of each inquiry and respond to those with the highest priority first. Inquiries from customers are often directed to our sales staff, but I feel that we are able to respond speedily because everyone, including backyard staff, cooperates in responding to inquiries.

In addition, we provide our clients with our conclusions after thorough in-house consultation and consideration of their questions. We try to respond carefully, as answers based on our own judgment can lead to problems.
I would like to cooperate with everyone in the department so that we can respond even more promptly and courteously than we do now.